In addition to Operations Management, Support and Service Consultancy, I can help develop businesses by offering services that focus on both personnel development as well as key business tasks/issues.

Service Departments

Broad experience in the setup and delivery of Technical Services Departments. Call Centre Setup, Engineering Callout Schemes, As well as Technical Support Hotlines and Remote Ticketing Support platforms

 

Operations

Development of Business Continuity Planning, including Emergency Response Plans, as well as Business Risk Assessments. Post event Return to Work policies, including the development of  COVID-19 plans and assessments. 

 

 

 

Service Culture

Not everyone likes change, but in order for businesses to be successful, they need to change with market, client or stakeholder demands. My services can provide a fresh viewpoint to old problems, or a “get the ball rolling” approach to changes within the business, without the worry of engrained culture, morale or other business change inhibitors.

 

 

Business & Operations Management

Services Development & Implementation

Policy, Procedure and Business Process Design

Portfolio

Services Growth Plan Presentation
Services Growth Plan Presentation.pdf
Adobe Acrobat document [2.5 MB]
Emergency Call Handling - Review
Operations Management - Call Handling.pd[...]
Adobe Acrobat document [783.5 KB]
Global Field Service Support
Global Field Service Support - Definitio[...]
Adobe Acrobat document [541.1 KB]
Management Report
Management Report - Cameron.pdf
Adobe Acrobat document [926.8 KB]
Russian Market Assessment - Services
Russia Market Assessment September 2014 [...]
Adobe Acrobat document [966.1 KB]
OMC Brochure
OMC Brochure.pdf
Adobe Acrobat document [2.4 MB]

Please call or email to discuss how I can help you develop your Business & Operational Infrastructures, Service & Support Capabilities or Engineering & Service Team Management.

 

 

+44 (0)7521 539063

 

neil.taylor@nnae.co.uk

 

Or use the contact form.

 

Please visit the Portfolio page for a sample view of  work

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