In addition to Operations Management, Support and Service Consultancy, I can help develop businesses by offering services that focus on both personnel development as well as key business tasks/issues.
Broad experience in the setup and delivery of Technical Services Departments. Call Centre Setup, Engineering Callout Schemes, As well as Technical Support Hotlines and Remote Ticketing Support platforms
Development of Business Continuity Planning, including Emergency Response Plans, as well as Business Risk Assessments. Post event Return to Work policies, including the development of COVID-19 plans and assessments.
Not everyone likes change, but in order for businesses to be successful, they need to change with market, client or stakeholder demands. My services can provide a fresh viewpoint to old problems, or a “get the ball rolling” approach to changes within the business, without the worry of engrained culture, morale or other business change inhibitors.
Please call or email to discuss how I can help you develop your Business & Operational Infrastructures, Service & Support Capabilities or Engineering & Service Team Management.
Or use the contact form.
Please visit the Portfolio page for a sample view of work